Privacy Policy

1Introduction and compliance

Bdg44 ("we", "our", or "the platform") is deeply committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, process, store, and safeguard your information. By creating an account or using services on the bdg44 platform, you agree to all terms outlined in this Privacy Policy.

We comply with international data protection laws and regulations, including GDPR (General Data Protection Regulation) and other applicable privacy laws. It is our responsibility to keep your personal information secure and manage it with transparency.

2Information collection - What information we collect

To provide services on bdg44 and fulfill legal obligations, we collect various types of information. We only collect information necessary to provide our services.

2.1 Personally Identifiable Information (PII)

We collect the following information during account registration and verification:

• Full name (as per ID)
• Date of birth (for age verification)
• Email address and phone number
• Address (from verification documents)
• Nationality and country of residence
• Government ID documents (National ID Card, Passport, Driving License)
• Payment method information (bank account number, card details)

2.2 Financial and transaction information

• Deposit and withdrawal records
• Betting history and win/loss data
• Account balance and bonus usage
• Payment method and transaction ID
• Information related to Anti-Money Laundering (AML)

2.3 Technical and device information

• IP address and geographic location
• Browser type and version
• Operating system and device type
• Cookies and tracking IDs
• Login times and session duration
• Page views and click patterns

2.4 Communication and support information

• Messages and emails sent to customer support
• Live chat conversations
• Call records (if applicable)
• Your feedback and survey responses

3Information usage - Why we collect information

Bdg44 uses your information only for legitimate and transparent purposes. We never use your information for unauthorized purposes without your consent.

3.1 Service provision and account management

• Creating and managing your account
• Identity verification and age confirmation (18+ years)
• Processing deposits and withdrawals
• Placing bets and distributing winnings
• Providing bonuses and promotions
• Managing VIP program and rewards

3.2 Security and fraud prevention

• Ensuring account security and preventing unauthorized access
• Detecting suspicious activity and fraud
• Compliance with Anti-Money Laundering (AML) and KYC policies
• Detecting multiple accounts and bonus abuse
• Preventing cheating and collusion

3.3 Legal obligations

• Compliance with international gaming laws and licensing requirements
• Tax and financial reporting obligations
• Compliance with data protection and privacy laws
• Enforcing responsible gaming policies
• Response to legal investigations and court orders

3.4 Customer service and support

• Resolving your questions and complaints
• Fixing technical issues and bugs
• Providing personalized customer support
• Resolving account-related disputes

3.5 Platform improvement and analysis

• Improving user experience and interface
• Analyzing game performance and RTP
• Identifying popular games and features
• Measuring marketing campaign effectiveness
• Developing and testing new features

3.6 Marketing and communication (with your consent)

• Notification about promotional offers and bonuses
• Sending new game and feature updates
• Providing personalized offers and recommendations
• Tournament and event notifications

4Information sharing and third parties

Bdg44 places great importance on the confidentiality of your personal information. We never sell your information and only share it with third parties in limited and controlled circumstances.

4.1 When we share information

• Payment processors: To process deposits and withdrawals, we share necessary information with trusted payment service providers. These processors comply with international security standards.
• Game providers: Our partner game developers (such as Pragmatic Play, Evolution Gaming) receive only game performance and RTP data, not personal information.
• Licensing authority: We share necessary information with regulatory bodies to fulfill legal obligations and maintain our license.
• AML and fraud prevention services: We use specialized security services to detect and prevent suspicious activity.
• Legal requirements: In case of court orders, subpoenas, or other valid legal processes, we are obligated to provide information.
• Business transfers: If bdg44 undergoes a merger, acquisition, or sale, your data may be part of the transferred assets, but will remain subject to the same privacy protections.

4.2 Data protection agreements with third parties

We have strict Data Protection Agreements (DPA) in place with every third party we work with. These agreements ensure that:

• Third parties may use data only for specified purposes
• They adhere to the same security standards as we do
• Data may not be shared beyond their authorized use
• Data is deleted once the purpose is fulfilled

4.3 What we don't share

• We never sell your information to third parties
• We do not share information for marketing purposes without your consent
• We do not provide data to unauthorized affiliates or partners
• We do not share information with competitors or unrelated businesses

5Data security and encryption

Bdg44 implements industry-leading security measures to keep your data safe. We understand that your trust is our most valuable asset.

5.1 Technical security measures

• 256-bit SSL/TLS encryption: All data transmission between your browser and our servers is protected by bank-level encryption.
• Encrypted data storage: All sensitive information stored in the database is encrypted. Passwords are protected by salted hashing.
• Firewall and IDS: Our servers are protected by advanced firewalls and Intrusion Detection Systems.
• DDoS protection: We use robust DDoS mitigation services that keep our platform online at all times.
• Secure payment gateway: We use PCI-DSS compliant payment processors that handle card information directly.

5.2 Account security features

• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Login notifications: Instant alerts when logging in from a new device or location.
• Account activity logs: Track all your logins and account activity.
• Session timeout: Automatic logout after inactivity.
• IP whitelisting: VIP players can restrict login to specific IPs.

5.3 Organizational security measures

• Access control: Only authorized and trained personnel have access to data on a need-to-know basis.
• Regular security audits: Third-party security experts regularly test our systems.
• Staff training: All employees receive data protection and privacy training.
• Incident Response Plan: A prepared plan for rapid response in case of security breach.
• Data backups: Regular encrypted backups stored in secure offsite locations.

5.4 Your responsibilities

You also play an important role in keeping your account secure:

• Use strong and unique passwords
• Never share your password with others
• Log out carefully, especially on shared devices
• Enable 2FA for additional security
• Be cautious of phishing emails and fake websites
• Report suspicious activity immediately

6Your data rights

Bdg44 recognizes your full control over your personal information. You have the following rights:

6.1 Right of access

• Right to know what information we are storing about you
• Right to request a copy of your personal data
• Information about processing purposes and sharing with third parties

6.2 Right to rectification

• Right to update and correct inaccurate or outdated information
• Right to complete incomplete data
• You can update information directly from your account settings

6.3 Right to erasure (Right to Erasure)

• Right to request deletion of your data under certain circumstances
• Applicable when processing is no longer necessary or consent is withdrawn
• However, legal obligations (such as AML records) may require retention of some data

6.4 Right to restrict processing

• May request restriction of data processing under certain circumstances
• Applicable during data verification or legal claims

6.5 Right to data portability

• Right to receive your data in a structured, commonly used format
• Direct transfer to another service provider when technically feasible

6.6 Right to object

• Right to object to specific processing, including direct marketing
• You can opt out of marketing communications at any time

6.7 Rights regarding automated decisions

• Object to decisions based solely on automated processing
• Right to request human review and explanation

6.8 Process for exercising rights

To exercise your data rights:

• You can manage some information directly from your account settings
• Or send an email to [email protected] with a clear request
• After verifying your identity, we will respond within 30 days
• In complex cases, the timeframe may be extended up to 60 days

7Cookies and tracking technology

Bdg44 uses cookies and similar technologies to enhance your experience and ensure platform functionality.

7.1 What cookies are and why we use them

Cookies are small text files stored on your device when you visit our website. We use cookies to:

• To remember your session and login status
• To save your preferences and settings
• To assist with security and fraud prevention
• To analyze site performance and usage
• To provide personalized content and offers

7.2 Types of cookies

• Essential cookies: Essential for site functionality (login, session management). These cannot be disabled.
• Performance cookies: Collects site usage and performance metrics. Does not identify personal information.
• Functional cookies: Remembers your preferences and settings (language, theme).
• Targeting/Advertising cookies: Delivers relevant advertising and offers. You can opt out of these.

7.3 Third-party cookies

We use trusted third-party services that may set cookies:

• Google Analytics: For analyzing site traffic and usage
• Game providers: To track game performance and RTP
• Live chat software: To provide customer support

7.4 Manage cookies

You can control and delete cookies at any time:

• Disable or delete cookies from browser settings
• Change your preferences from our cookie settings panel
• Remember, disabling cookies may affect some features

8Privacy of children and minors

Bdg44 is deeply committed to protecting children and minors. Our services are exclusively for individuals aged 18 and above.

• We do not knowingly collect personal information from anyone under 18 years of age
• Age verification is mandatory during registration
• We regularly improve our age verification procedures
• If we discover a minor has created an account, the account will be immediately suspended and data deleted
• If parents believe their child has created an account with false information, contact us immediately

9Data retention and deletion

We retain your data only for as long as it is necessary and legally required.

9.1 Retention periods

• Active accounts: As long as your account is active and you use the service
• Inactive accounts: Accounts may be archived after 12 months of inactivity
• Financial records: 5-7 years according to legal requirements
• AML/KYC documents: 5 years in accordance with regulatory requirements
• Marketing data: Deleted 2 years after opting out

9.2 Account closure and data deletion

• You may request to close your account at any time
• After account closure, your profile data is deleted within 30 days
• Some data (financial records) is retained due to legal obligations
• Complete deletion of data from backup systems may take up to 90 days

9.3 Automatic deletion

• Incomplete registration data is deleted after 30 days
• Rejected verification documents are deleted after 60 days
• Sessions and log files are automatically deleted after 90 days

10Privacy Policy changes

Bdg44 reserves the right to update this Privacy Policy from time to time. Changes may be necessary due to:

• Due to legal or regulatory changes
• When new features or services are launched
• To improve data security practices
• Based on user feedback and concerns

Notification about changes

• All changes will be published immediately on this page
• Significant changes will be communicated via email or in-app notification
• The effective date of changes will be clearly stated
• Continued use of the service after changes means you accept the new policy

Last updated: This Privacy Policy was last updated in January 2026. We recommend reviewing this page regularly.

11Contact and complaints

We are always available for any questions, concerns, or requests regarding privacy.

Data Protection Officer

Our dedicated Data Protection Officer is ready to help:

• Email: [email protected] (write regarding privacy)
• Live chat: 24/7 Bangla support available
• Response time: Initial response within 24-48 hours

Complaint process

If you believe your data rights have been violated:

• First contact our Data Protection Officer
• We will investigate and respond to your complaint within 30 days
• If the resolution is not satisfactory, you may lodge a complaint with your country's data protection authority
• EU citizens may file complaints with their local supervisory authority